The management team at Zappos developed a fresh calendar predicated on internal growth predictions and projected incoming calls, each month. Before the beginning of each month, employees would bid on time slots, and those with the longest history of working at the company got precedence in picking shifts. But not everyone agreed that this was the most suitable method to allocate daily shifts.
Zappos Customer Loyalty Team Case Solution
PUBLICATION DATE: October 13, 2011 PRODUCT #: UV6022-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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