This case is about a reparation change at an automotive service business in the Middle East.
The case enables investigation and evaluation of numerous issues related to human resource management and settlement design, as well as change management. The focus of the case is all the means in which motivator design that is awful leads to dysfunctional behaviour. In particular, a critical issue is why, and whether person motivators are best or whether team incentives are best. In the B and C instances, the case rolls out in sequence so the unfolding of events keeps students engaged and interested in how to solve the various issues that appear, including a near mutiny, as more and more info is disclosed to students.
YAAS's Service Center (C) Case Solution
PUBLICATION DATE: June 20, 2014 PRODUCT #: 914051-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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