This case is about a compensation change at an automotive service business in the Middle East. The case enables the investigation and evaluation of numerous issues related to human resource management and damages design, and even change management. The focus of the case is all the ways where incentive layout that is terrible results in dysfunctional behavior. In particular, a crucial problem is whether team motivators are best or whether individual motivators are best, and why. In the B and C case scenarios, the case rolls out in sequence as increasingly more information is revealed to pupils so the unfolding of events keeps students interested and engaged in how to resolve the many issues that arise, including a near mutiny.
YAAS's Service Center (B) Case Solution
PUBLICATION DATE: June 20, 2014 PRODUCT #: 914050-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
Related Case Solutions & Analyses:
Cineplex, Inc.
How Hybrid Organizations Turn Antagonistic Assets into Complementarities
Making Hybrids Work: Aligning Business Models and Organizational Design for Social Enterprises
Axel Springer and the Quest for the Boundaries of Corporate Responsibility (Abridged)
Advanced Leadership Field Perspectives: Detroit
Health Leads (B): Entering the “Proof Period”
McDonald’s India: Optimizing the French Fries Supply Chain
Shuanghui Acquisition of Smithfield Foods
Adequacy Versus Equivalency: Financial Data Protection and the U.S.-EU Divide
American Express Canada
