This case is all about a settlement change at an automotive service company in the Middle East. The case enables analysis and investigation of many issues associated with human resource management and damages design, and even change management.
The focus of the case is all the means in which poor motivator layout contributes to dysfunctional behavior. Specifically, a crucial problem is why, and whether team motivators are best or whether person incentives are best.
YAAS's Service Center Case Solution
In the B and C cases, the case rolls out in sequence as an increasing number of information is revealed to pupils so the unfolding of events keeps pupils interested and participated in the best way to fix the many different problems that arise, including a near mutiny.
PUBLICATION DATE: June 19, 2014 PRODUCT #: 914049-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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