Shows the course of action that took Xerox to know that through the quality of its management of the program did not meet all expectations. Reinforces the message that the change in current and constant effort, and that the company will never achieve all your goals change. "Hide
by Todd D. Jick Source: Harvard Business School 9 pages. Publication Date: June 5, 1992. Prod. #: 492046-PDF-ENG
Related Case Solutions & Analyses:
Unconventional Insights for Managing Stakeholder Trust
Six Sigma Implementation at Maple Leaf Foods
Shock to the System: The Galante and Read Merger (B)
Cybersettle
Past and Future of Competitive Advantage
Evolution of a Treatment: The Case of Diabetes
Intrategy: Basic Dimension of Corporate Culture
Pilgrim Drug Co.
Americhem: The Gaylord Division (A)
Strategic Dissonance
