Xerox and Affiliated Computer Services (ACS) Case Solution
In February 2010, Ursula Burns CEO of Norwalk, Connecticut-based Xerox Corporation, finished up her very first huge relocation, simply 7 months after rising to the leading area. Xerox-- a file innovation, software application, services, and products business, had actually obtained Dallas-based Affiliated Computer Services (ACS), a significant international gamer in service procedure outsourcing (BPO) and infotech services. The acquisition exemplified a strong relocation by Xerox into company procedure outsourcing, and the most recent effort to change Xerox from a maker of workplace devices into a service provider of organisation services. Burns argued that if she and her group might effectively integrate Xerox and ACS, the business might accomplish $100 million in synergies in the very first year alone, with substantial future development potential customers. External watchers and experts, nevertheless, would be tough to encourage, however, as numerous asserted that Xerox dealt with an uphill struggle. This case checks out Xerox's reasoning for obtaining ACS and how Burns prepared to attain her vision of development and growth for a business popular for, however rather restricted by its research study and innovation abilities.
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