In the month of February 2010, Ursula Burns CEO of Norwalk, the Connecticut-based Xerox Corporation wrapped her first huge move up, just seven months after climbing to the top area. Xerox-a document technology, software, services, and supplies firm, had acquired Dallas-based Affiliated Computer Services (ACS), a pioneer global player in business process outsourcing (BPO) and information technology services. The acquisition represented a bold move by Xerox into business process outsourcing, and the latest attempt to transform Xerox from a manufacturer of office equipment into a provider of business services.
Xerox and Affiliated Computer Services (ACS) Case Solution
Burns argued that if she and her team could successfully join ACS and Xerox, the firm could achieve $100 million in synergies in the first year with significant future growth prospects. External watchers and analysts, however, would not be easy as many claimed that Xerox faced an uphill battle to convince, though. This case explores Xerox's reasoning for acquiring ACS and Burns intended to reach her vision of expansion and growth for a company known for, but somewhat confined by its research and technology capacities.
PUBLICATION DATE: August 30, 2010 PRODUCT #: SM187-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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