In a search for an optimized global business service operation, firms set up and relocate shared service centres around the world. This teaching case examines the migration procedure of IBM procurement common service centre to Sofia from Budapest.
The teaching case describes the challenges the teams in Budapest and Sofia faced and the migration methodology applied and later on adapted to be able to meet the transition objectives. The teaching instance concludes by challenging the migration approach of IBM.
PUBLICATION DATE: October 16, 2012 PRODUCT #: JIT043-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
Who Moved My Shared Service Centre Case Study Solution
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