Many organizations underestimate the problems associated with the use of a knowledge management system (KMS). To better understand the nature of these issues, this case describes a knowledge management efforts of the state government agencies in the United States: Technology Project Authority (TPA). The case focuses on the three main stages of the knowledge management strategy TPA, between 2004 and 2008. Under pressure to improve their business processes to maintain its expertise in IT project management, TPA uses two KMS during the period in the case. In the end, the second KMS has not been used as intended. Providing our educational goals, students are asked to define the characteristics of the organizational environment for knowledge management to evaluate the strategic alignment of KMS, and offer unique method of analysis and re-engineering for an integrated system such as KMS need to TPA. "Hide
by Alina Dulipovici, Ann-Frances Cameron Source: HEC Montreal Centre for case studies 16 pages. Publication Date: September 10, 2012. Prod. #: HEC037-PDF-ENG
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