We Can Hear You Now (A): Customer Survey Design for a Six Sigma Project at Crutchfield Corp. Harvard Case Solution & Analysis

For marketing and operations management courses. Director CS on client-oriented company catalog electronics asked Six Sigma Black Belt to help in the evaluation of a few ideas for the efficient production and analysis of feedback from users of our CS department. Design for Six Sigma project was launched six years ago, and finding out why the company used the Six Sigma project, and not one of many new customer satisfaction and survey instruments from other manufacturers is the goal. Students are invited to discuss the project for Six Sigma methodology as it relates to the project. "Hide
by Robert D. Landel, Laura Taylor, Alan Zimmerman Source: Darden School of Business 11 pages. Publication Date: December 17, 2009. Prod. #: UV3960-PDF-ENG

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