The new general manager of Medford Warner Cable, Massachusetts complex faces a number of challenges in turnover in 1985, including service deficiencies, customer complaints, high turnover and low morale. By 1988, he turned the situation around, but some employees and superiors question his turn style. Their concerns have broad implications for career systems at Warner. Teaching objectives include understanding of human resources in turn compromises the situation and the appropriateness of individual management style over time, as the company increases its productivity and communications. "Hide
by Jeffrey A. Sonnenfeld, Maury Peiperl Source: Harvard Business School 18 pages. Publication Date: January 31, 1989. Prod. #: 489092-PDF-ENG
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