Traces the growth of Wainwright, small automotive supplier company, focusing on its commitment to quality in 1981, and the evolution of the quality culture. Breakthrough programs that stress "trust and confidence" in the work force and customer loyalty as a result of the victory Wainwright Malcolm Baldrige Award in 1994. "Hide
by Rosabeth Moss Kanter, Norman Klein Source: Harvard Business School 15 pages. Publication Date: February 14, 1996. Prod. #: 396219-PDF-ENG
Related Case Solutions & Analyses:
Overview of Credit Derivatives
Emergency Vehicle Positioning Inc.
OXO International
Improving the Product Development Process at Kirkham Instruments Corp.
Acid Rain: Burlington Northern Inc. (B)
Philip Morris Companies Inc. (B)
Transportation Displays Inc. (A)
The High West Distillery
The Beauty of Sorbet
Bonnier: Digitalizing the Media Business
