Regional organizations United Way organizations, nonprofits are already active in the total quality management, implementing Balanced Scorecard, to link its strategic planning day-to-day operations, and can translate its vision and strategy into objectives and measures in four perspectives: financial, customer (donor), internal processes, learning and growth (staff and systems). In addition to the role of the Balanced Scorecard in setting goals and priorities for nonprofit employees, the case raises the question of whether and how the board of a nonprofit organization to be associated with the development and use of Balanced Scorecard.
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by Robert S. Kaplan, Ellen Kaplan Source: Harvard Business School 18 pages. Publication Date: November 14, 1996. Prod. #: 197036-HCB-ENG
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