Explores the challenges that Dr. Kenneth Kizer faces in trying to create organizational change on the largest integrated health care system in North America, Veterans Health Administration (VHA). Kaiser was appointed Deputy Minister of Health, to monitor the VHA in 1994. On arrival Kizer, it was immediately evident that the management style that permeated VHA was inefficient and outdated. At the same time, VHA face inefficient health care systems, combined with the growing number of patients. Kizer began making plans to change the VHA in a modern, flexible, effective and efficient organization of health. However, success in carrying out his plans would require a complex bureaucratic system with a long history. Documents progress, including organizational performance has received, including the consolidation of health and tutorial covers actions that contribute to this progress. Clearly, many challenges still lie ahead. Near the end of the event, Dr. Kaiser awaits news from Congress on his re-election for another four years. "Hide
by Amy C. Edmondson, Brian R. Golden, Gary J. Young Source: Harvard Business School 20 pages. Publication Date: July 20, 2007. Prod. #: 608061-PDF-ENG
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