Describes the service changes taking place in the U.S. Internal Revenue Service Internal. Plagued by poor service history, huge complexity and insular bases employee 100,000 people facing trafficking organization process, which tries to change almost every aspect of the organization, including IT systems, this case includes information on the proportion of services organizational structure, organizational culture, and customer service. This case includes information on general services.
used as a cornerstone event for the exchange rate to regulate operation of the service (606-092). "Hide
by Amy C. Edmondson, Frances X. Frei, Corey Hajim Source: Harvard Business School 26 pages. Publication Date: September 23, 2002. Prod. #: 603010-PDF-ENG
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