Describes three middle managers, acting as agents of change. Highlights of their personal role and his "mood" at two points during the implementation of the major cultural changes. While their comments only six months of each other, they reached more pessimistic and sobering phase of the change process. It allows students to see how the dynamic change efforts, as the degree of optimism may change, and what are the main problems for the agents of change - in the middle of the organization and in the middle of changing the "Hide
By Todd D. Jick, Susan Rosegrant Source: Harvard Business School 19 pages. Publication Date: October 19, 1990. Prod. #: +491022- PDF-ENG
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