What sort of culture does Walt Disney Company (WDC) desire to create? This case uses the experiences of a young visitor to one of WDC's resort hotels to set the stage for an evaluation of selecting, hiring, training, and retaining and how those practices are governed by the culture of a large American business. The situation provides the opportunity to investigate human resource policies, organizational layout as well as how the culture is reinforced by all those elements.
The case scenario inaugurates with a conversation among the young Animal Kingdom Lodge guest and a staff member (or cast members as the company hints at employees).There were several diverse ways the exchange could have unfolded; however the experience was magical for the child. What transformed this exchange into a memorable experience for the young guest? Would Walt Disney have been astounded?
The Wonderful World of Human Resources at Disney Case Study Solution
PUBLICATION DATE: July 19, 2013 PRODUCT #: UV6787-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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