Abstract:
The University of California Los Angeleswas founded in1955. UCLA aims to provide the highest quality of medical assistance to its customers. UCLA is also one of the leading research institutes in the United States as well as leading institute of medical teaching. In 2009 the revenues and earnings of UCLA were more than $1.5 billion and $100 million respectively, and the hospital has served more than three million patients. UCLA is highly rated by the public as well as regulatory authorities; the hospital is rated in the top three hospitals in the Los Angeles state. The hospital is involved in offering various services to the customers such as heart transplant, Kidney transplant, bypass operation and bone marrow transfer. Apart from the generalcustomers, the hospital has also entered into several collaborations with other health care institutions for providing their customerswithcomplex services such as different kinds of transplants. These services are of particular importance for UCLA; Kaiser solely sends patients in such a large quantity that accounts for almost 30% of the available capacity of the kidney transplant volume.
The administrative matters of UCLA are also running very smoothly; all the divisions are responsible for maintaining the costs of their operations while the hiring of personals is also theresponsibility of the division’s head and final approval was given by the chief operating officer, Mr. Amir Dan Rubin. The need for the capital requirement of the hospital is fulfilled by the debt finance with thelittle usage of the internal resources such as retained earnings. The performance is measured by the automotive systems and manually as well which promotes the culture of accountability throughout the organization. However, it is clearly mentioned in the case study scenario that no physician had ever analyzed the cost. Furthermore, the performance of the credit control department is also very poor, and it took much time to collect bundle payment from the payers as compare to the industry averages.
The Ucla Medical Centre Kidney Transplantation Harvard Case Solution & Analysis
Key Issues:
SWOT Analysis:
Strength:
Good Reputation: It is very important for the health care institutions to have positive and good reputation. If the reputation and public opinionsare negative regarding the quality of service of health care organization, it is highly likely that the hospital will lose its place in the market. The reputation of UCLA is very positive and the quality of the service is highly appreciated by the customers and regulatory authorities. The fact that UCLA is considered as the third best health care organization highlights its reputation. Furthermore, the level of satisfaction of the patients requiring akidney transplant is also above the industry threshold.
Committed management:
The management of UCLA comprises of the best doctors and support staff that are available in the Los Angeles. Almost 90% of the patients of Kidney Transplants are satisfied with the service of the doctors and support staffs which might play a significant role in the future growth of the organization. Not only this, the senior management is also very enthusiastic and committed to growth and expansion ofthe hospital operations..................
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