The Squeaky Lawn Harvard Case Solution & Analysis

The Squeaky Lawn Case Study Solution

Impact of Different Compensation Arrangements on Profits

If Squeaky horn maintains the billing price of minor repair of band and orchestral instruments to $35 and $32.5 instead of reducing it to $30 and $28, the revenue from Band and orchestral instruments would increase by 22% and 29% respectively, leading to a rise in profits. However lowering down of the prices has proven to be beneficial for Squeaky Horns, as ithas resulted in 35 additional jobs previously.

Similarly if the cost of replacement parts is not increased to $60 as compared to the planned cost the profits would increase by 10%. Maintaining the shipping cost at$30 per package, instead of $35 would be advantageous for Squeaky horns as it would increase the band’s profits by 14%.

If Squeaky horns sticks to the same time of 2 hours per job required to complete minor repair of band instruments instead of increasing it to 3 hours per job; the band repairers’ wages would reduce by 33%, increasing the overall profits of Squeaky Horn.

It is also observed that number of jobs for minor repair of band instruments reduced to from 1830 to 1740 budgeted jobs as Squeaky Horns doubled the time to complete minor repairs. This led to customer dissatisfaction, and hence lowered therecruitment by the company.

Recommendations

Since price reduction lead to 35 additional jobs, there is a high probability that jobs would increase further in future, therefore Squeaky horns should keep the billing rates for minor repair of bands and orchestral instruments to $30 and $28.

The time duration required to complete minor repair of bands should be reduced to 2 hours per job in order to ensure the maximum customer satisfaction and higher number of jobs in future.

To control the shipping costs, Squeaky horns should negotiate with multiple carriers and switch from box packaging to poly mailers as they take less space and are cost effective.The shipping cost can also be reduced by negotiating the bulk shipping discounts with the shipping companies, which might lead to lower billing rates.

Appendices

Appendix-1: Factors for Differences

Factors Leading To Differences

 

Planned Actual
Revenue 656400 664170
Owner Salaries – Base 180000 180000
Owner Salaries – Bonus 32820 33209
Band Repairers Wages 73200 104400
Orchestral Repairers Salaries 114000 121200
Rush Job Wages 3750 3850
Replacement Parts 80900 92050
Delivery 45885 53961
Contribution 125845 75500
Advertising 12000 12500
Depreciation 3600 3600
Office Rent 48000 48000
Miscellaneous 4500 4400
Profit 57745 7000

Appendix-2: Revised Budget

Revised Budget
Revenue 677550
Owner Salaries – Base 180000
Owner Salaries – Bonus 33876
Band Repairers Wages 69600
Orchestral Repairers Salaries 114000
Rush Job Wages 4125
Replacement Parts 82450
Delivery 46253
Contribution   147245
Advertising 12000
Depreciation 3600
Office Rent 48000
Miscellaneous 4500
Profit     79145

Appendix-3: Profit Reconciliation Statement

Profit Reconciliation Statement
Net profit as planned 57745
ADD:
Revenue 7770
Miscellaneous 100
LESS:
Owner Salaries – Bonus -389
Band Repairers Wages -31200
Orchestral Repairers Salaries -7200
Rush Job Wages -100
Replacement Parts -11150
Delivery -8076
Advertising -500
Net profit (Actual) 7000

 

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