This case focuses on the problem of quantifying the return on investment (ROI) in a large project technology, enterprise resource planning (ERP), a non-profit environment, the San Diego city schools. The school district does not generate a profit, so the traditional arguments raise revenue not work. Instead, the cases are the internal processes of the re-design and system consolidation enabled by the new system ERP. ROI system consists of two main components: the savings from the removal of legacy applications and improve productivity. Benefits of cost containment are relatively easy to quantify, but does not justify the system. Increased productivity is more difficult to quantify, and many can be classified as soft benefits. In addition, many of the performance and cost benefits will not be realized without reducing staff, which is particularly difficult in school districts and government agencies. Therefore, analysis of cases are mild compromises quantitative benefits and productivity improvements, best practices for management decisions and organizational changes required to implement the ROI. "Hide
by Nancy Kulik, Mark Jeffrey, Tim Riitters, Scott Abbott, Douglas Papp, Tiffany Schad, Jed Wallace, Jeff Wiemann Source: Kellogg School Management 18 pages. Publication Date: January 1, 2006. Prod. #: KEL174-PDF-ENG
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