The Oregon Benchmarks Program: The Challenge of Restoring Political Support Case Solution
The theory of "benchmarking" as applied to the public sector, seeks to utilize the measurable estimates as well as the difference to encourage progress toward social and efficiency targets. This case describes the source and execution of one of the most ambitious benchmarking attempts in the U.S.
The plan is followed by it from a span of initial enthusiasm to legislative disillusion--and the attempts of a new program director to redirect and re-energize the effort. Generally, it raises the question of what forms of public targets are well-suited to the benchmarking procedure and it is responded to by public agencies. Pair with the case sequel (HKS846). HKS Instance Number 1554.0.
PUBLICATION DATE: January 01, 1999
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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