Today's companies thrive when they use the power that each of us already has, the authors say: empathy. People in organizations with widespread sense of empathy share intuitive environment for what happens in the world, helping them to see new opportunities faster than their competitors. Creation of an open Empathy involves a long process of organizational change, but the first steps are simple. The authors describe the ten strategies that will enable the organization to hear what people outside of the walls in question, feel what they feel and see the world through their eyes. "Hide
by Dev Patnaik, Peter Mortensen Source: Rotman School of Management, 5 pages. Publication Date: April 1, 2009. Prod. #: ROT084-PDF-ENG
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