Who would have thought that the gas station was a restaurant in the center of a small town known for its namesake could become the highest-rated dinner experience in the country? But that's exactly the situation Inn at Little Washington, when Andrew Welch was hired in late 2002 to take on the job on the job supervision Inn. Students learn about the Inn in the details, right down to the dinner menu, as Welch faces a number of difficult questions: Can the Inn continue to justify the high prices? What is the secret of his longevity and whether it can continue to have a full house every night without advertising? And, finally, he could continue to work Inn in the same way without a plan in place to compete with the new restaurant scene in Washington, DC? Students should develop their hypothesis the key elements that create and maintain high performance of business services. "Hide
by Robert D. Landel, Debra Altschuler Source: Darden School of Business 11 pages. Publication Date: December 13, 2006. Prod. #: UV4301-PDF-ENG
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