Health Care has focused on medical results and financial performance. The major question is always, "How much is it going to cost?" What would happen though if health care additionally contemplated the question of "How does the patient feel?"
This case looks at the Cleveland Clinic's effort to answer the latter question by attempting to institutionalize as part of its delivery of care.
The Cleveland Clinic Improving the Patient Experience (Abridged) case study solution
PUBLICATION DATE: October 07, 2010 PRODUCT #: 611015-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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