Texas Instruments implements the Cost of Quality (COQ) system across the company "Total Quality Thrust." After several years of work, the management of the group or not COQ system should be updated to make it more useful to identify areas for quality improvement. With the case of the existing system, and asks students to analyze the role that it plays in the process of quality control and the areas in which it can be improved.
Texas Instruments, Cost of Quality Case Solution case study solution
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by Robert S. Kaplan, Christopher D. Ittner Source: Harvard Business School 16 pages. Publication Date: August 18, 1988. Prod. #: 189029-PDF-ENG
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