This case is based on real consulting interaction with major Fortune 100 telecommunications company. Name of the company were masked for privacy reasons. Completing case teaches students how to develop cost-containment ROI analysis and develop a business case for a large project technology company. The class will discuss strategies to understand and manage the risks of the project and organizational issues. In addition, in the event teaches students good questions to ask when considering the difficult economic study of the project and how to submit a project for funding approval. This case is the second in a series of three cases is designed to teach students ROI analysis technology projects, the first "B & K Distributors: Calculating ROI for Web-Based Customer Portal" and one third "ROI for a Customer Relationship Management Initiative at GST». « Hide
by Mark Jeffrey, Robert J. Sweeney, Robert J. Davis Source: Kellogg School Management 20 pages. Publication Date: January 1, 2006. Prod. #: KEL196-PDF-ENG
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