Business process outsourcing (BPO) services, Tecnovate eSolutions Pvt. Ltd, was established in India as a captive to provide contact center services, BPO services and IT services to its parent company in the sector of tourism services. Outsourcing is a complex phenomenon and includes a formal assessment and planning before companies can jump. Can be used as a means to understand the risks and problems that arise in real life scenario of outsourcing. Focuses on the critical transition to a sub-stage of the life cycle of outsourcing and developing the growth strategy of business process outsourcing. "Hide
by Vanita Yadav, Sangeeta S. Bharadwaj, KBC Saxena Source: University of Hong Kong, 21 pages. Publication Date: December 6, 2006. Prod. #: HKU611-PDF-ENG
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