Boston Globe newspaper has decided to move its home delivery times compared to 7 in the morning until 6 in the morning to increase sales and retain more customers. Anne Eisenmenger was appointed to coordinate the process, building consensus for change among the various stakeholder groups: management, labor unions, editors, heads of departments, and so on. The fact is useful for joint discussion of the operational and organizational issues. "Hide
by Phyllis Schlesinger, David Wylie, Michael Lelyveld Source: Babson College 28 pages. Publication Date: January 1, 2000. Prod. #: BAB039-PDF-ENG
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