TCS China operations also reinforced the software requirements of regional and multinational firms growing in China, while providing a platform to the company. In 2006, TCS announced a new global company initiative which included strategies for large-scale operations in China. The intention was to grow its China operations to become TCS' international delivery centre that is second after India, functioning as its international IT outsourcing hub for the Asia Pacific area. Moreover, enticing opportunities were presented by the growing domestic applications market of China for IT services. Several of China's household bank were then experiencing a period of major organisational transformation, tCS changed its focus to China's financial sector.
Given this, in 2007, the company set a target to increase its China-based manpower strength from 800 to 6,000 by 2011. However, the tight supply of IT talent in China was a major challenge and in early 2010 TCS' work force strength attained 1,100. The business establish a brand new target to quadruple its work force strength to 5,000 by 2014. Product/service innovation was an essential catalyst to maintain a competitive edge in the Chinese market and to sustain its growth momentum. What steps should the corporation take to tap on the rising demand for outsourcing services while tackling the problems of achieving service excellence in a resource-tight position?
Tata Consultancy Services Sustaining Growth Momentum in China 2010 case study solution
PUBLICATION DATE: August 03, 2010 PRODUCT #: NTU017-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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