“Employee First, Customer Second” one of the unique strategy used by the HCL, India’s fastest growing IT service company, has renowned the company as “Top choice employer” and has enabled the company to capture a huge segment of talented workforce which has strengthened the company’s position in the industry to avail each opportunity and to face each challenge in the market.
With a significant portion of workforce cost in operating costs, HCL still just lagging its competitors in terms of profitability but this has enhanced the employee engagement and their efficiency. On the other hand, however the company has succeeded to raise the customer satisfaction, employee involvement and its sales as well.
Changing environment has not been the problem for the company because of the talented workforce that HCL has gathered, the company is modifying the strategies of talent management to have more and more talented employees under their belt.
The case reflects the escalating threat of talent shortages in the market and simultaneously increasing wage cost which the Talent Acquisition Group (TAG) of HCL is proving herself to become an attractive employer in the industry.
HCL is taking the measures to realign the TAG, many programs of broad significance have brought in actions. SLAs has been modified with its stakeholders which is not mere a declaration of intent. Widening the boundaries of strategic recruitment a new Human Resource Information System (HRIS) has been implemented to promote the innovative culture and quick decision making of employees in a complex and competitive environment..................................
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