India's rapidly growing IT services company,HCL Technologies Ltd., had radically improved its operation since the announcement of its famous "Worker First, Customer Second" strategy. Although sales, customer and employee satisfaction had significantly grown, HCL still was far behind its competitors on overall profitability. With manpower costs accounting for a considerable portion of the operating cost, HCL redesigned its talent management strategy and responded to the changing competitive environment.
As part of its new strategy, the TAG is realigned by HCL, implements leading change initiatives to align signals and its members up aggressive SLAs with the company stakeholders. With the enactment of a new HRIS system to assist innovative processes of talent acquisition agile decision making and centered metrics for the function, the HCL TAG pushes at the limits of what can and should be strategic recruiting.
PUBLICATION DATE: January 30, 2015 PRODUCT #: IMB491-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
Related Case Solutions & Analyses:
Utilis: Designing Producing and Selling Rapid Deployment Shelters for a Troubled World
Differences at Work: Emily (B)
Differences at Work: Ben (C)
Differences at Work: Sam (A)
Ellen Moore
Controls in the NICU
Ganging up on Cancer: Integrative Research Centers at Dana-Farber Cancer Institute (A)
Developing Leaders for a World of Uncertainty
Advanced Leadership Field Perspectives: São Paulo
Chocolate Remedies: A Healthy Twist
