RK Krishna Kumar, managing director and head of Taj Hotel, has to decide whether to revise the promotion decisions. In an effort to deliver quality services that meet international standards in the Indian hotel chain, Kumar introduced a new personnel management system in the company. As a result, the committee is now responsible for the decision that managers should be promoted to senior positions in the company. COO Taj, one of the most respected executives in the company, requested that the committee's decision will be canceled. Kumar should respect the choice of the committee or treat its request to revise its popular manager. "Hide
by Thomas J. DeLong, Vineeta Vijayaraghavan Source: Harvard Business School 11 pages. Publication Date: July 23, 2002. Prod. #: 403004-PDF-ENG
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