Description of key organizational processes of transformation in John Hancock Financial Services, which CEO Stephen Brown makes a series of measurements of steps to make the old line of the mutual insurance company in a competitive, performance-oriented financial services. At the end of the case, Brown is considering to take the company public. Raises the question of change in leadership, alignment, and culture. "Hide
by Robin J. Ely Source: Harvard Business School 17 pages. Publication Date: April 18, 2002. Prod. #: 402048-PDF-ENG
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