Plays a dilemma faced by Marsh Carter, CEO and Chairman of the State Street Bank, in May 1995. Over the past ten years, the bank earned income is constantly expanding through its rapidly growing depository activities. Now, as the business matures and custodial destroy, Carter is looking to expand the presence of the bank to higher value-added financial services. Developing these will require the bank to build new sets of organizational capacity to attract and integrate skills, located in different parts of the bank. "Hide
by Gary P. Pisano, Maryam Golnaragi Source: Harvard Business School 19 pages. Publication Date: 21 March 1996. Prod. #: 696087-PDF-ENG
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