February 2011: OP Bhatt reflection rather on his five-year term as chairman of the State Bank of India (SBI), the largest commercial bank in India. He led the SBI at the transition from the old, hierarchical, transaction-oriented, state-owned banks to a modern, customer-oriented and high-tech universal bank. In 2006, when Bhatt took over the leadership, the SBI has been losing market share for more than two decades to private and foreign banks. Analysts and industry observers predicted that at the current growth rate of ICICI Bank, a private bank began in 1994 will overtake SBI deposits in four years. However, by 2010, the SBI has more than doubled its profits, deposits and advances; regained market share and won awards for Asian Banker Achievement strongest banks in the Asia-Pacific region.
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by Rajiv Lal, Rachna Tahilyani Source: Harvard Business School 38 pages. Publication Date: March 28, 2011. Prod. #: 511114-PDF-ENG
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