Shock Trauma Air Rescue Society (STARS) in Calgary, Canada, provides a safe, rapid, highly specialized, emergency medical transport system for the critically ill and injured by sending helicopters and air medical crew at any time. Stars of a complex system of communication, which links together hospitals, ground ambulance services, police, fire, search and rescue organizations and park wardens. The newly appointed Chief Information Officer (CIO) is expected to be a sound legacy information systems (IS) operations, but soon found a number of problems which seriously hampered its ability to manage the progress. They are poorly organized department, undisciplined and excessive use of consultants, inadequate project management, independent IS operations and employees of other departments, other managers may resist change, and IS department without well organized role or mission. The main problem in this case for the fact that the effect of the new CIO should take to ensure that IS-department can fully support the mission of the organization. "Hide
by Malcolm Munro, Sid L. Huff Source: Richard Ivey School of Business Foundation 12 pages. Publication Date: February 26, 2008. Prod. #: 908E04-PDF-ENG
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