Depicts the conflict and organizational problems that have arisen in the franchise operation owned by Paul Logan, an African-American, and John Heyman, a white American. Provides the opportunity to explore the ways in which race affects managerial behavior and organizational dynamics. Also raises questions of the organization, at the headquarters of the franchise relationship, and conflict resolution. "Hide
by David Thomas, Deborah J. Evans Source: Harvard Business School 16 pages. Publication Date: August 31, 1992. Prod. #: 493015-PDF-ENG
Related Case Solutions & Analyses:
General Electric’s Expansion in the Middle East
Nasty Gals Do It Better
Asking “What Else?” to Identify Unintended Negative Consequences
Coca-Cola and Huiyuan (A): Antitrust Barriers to Buying Top Chinese Brands
Fighting a Dangerous Financial Fire: The Federal Response to the Crisis of 2007-2009, Chinese Version
Nestle SA: Nutrition, Health and Wellness Strategy, Portuguese Version
Netflix Leading with Data: The Emergence of Data-Driven Video
Union Carbide’s Bhopal Plant (A)
China and the WTO: Doing the Right Thing? (Abridged)
IDD Connection Between a Reform-in-Progress China and a Deregulated Hong KongIDD Connection Between a Reform-in-Progress China and a Deregulated Hong Kong
