Staples.com, online unit of U.S. office supplies retailer Staples chain, faces a number of strategic and organizational issues, as it accelerates its growth. Whether it should deal only with the existing Staples customers or consumers who do not shop at Staples? How fast it is to add services (eg, legal, payroll, accounting) in its product offering? What operating functions should be divided between the Internet and major business units? If Staples.com be allocated as tracking stock? "Hide
Staples.com Case Solution case study solution
by Joanne Jacobson, Thomas R. Eisenmann, Gillian Morris Source: Harvard Business School 10 pages. Publication Date: February 17, 2000. Prod. #: 800305-PDF-ENG
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