A few weeks after the start of production at Spin Master Toys newest product, E-chargers, electric, model aircraft, Operations Manager had to deal with persistent and serious problems of quality, up to 30 percent of current production wings substandard. He knew he had to do something quickly. The company could not afford more food problems. This is the third time in three case series, which follows the choice of the manufacturer and the course of production of the new product. The cover cases Spin Master Toys (A): Search manufacturer (product 901D01) and Spin Master Toys (B): New E-Chargers suppliers? (Product 901D02). "Hide
by John S. Haywood-Farmer, Ken Mark Source: Richard Ivey School of Business Foundation 2 pages. Publication Date: January 19, 2001. Prod. #: 901D03-PDF-ENG
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