The number of transit passengers at Southwest Airlines "Baltimore stations increased by 100% CAGR since 1997. Originally designed as a point-to-point network, this load of transit passengers were stressing operations Baltimore land due to erosion of services and difficulties in achieving rapid repair of aircraft - one key element of low-cost strategy in South-West. This case presents comparative data to highlight key elements of Southwest operational strategy and provides detailed information on the activities and information flows required to turn around the plane, which allows a meaningful analysis of the process - for example, use of resources, capacity , bottlenecks, and coordination mechanisms. rewritten version of the previous one. "Hide
by Rogelio Oliva, Jody Hoffer Gittell, David Lane Source: HBS Premier Case Collection 23 pages. Publication Date: June 21, 2002. Prod. #: 602156 -PDF-ENG
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