After the first death aviation company, CEO Southwest Airlines is facing new and difficult decisions. Efficiency and compassion, which are characterized by a response the company acts as a paradigm for any organization facing a future crisis. "Hide
by Daniel Diermeier, Justin Heinze Source: Kellogg School of management 5 pages. Publication Date: January 1, 2007. Prod. #: KEL285-PDF-ENG
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