The company's management faced with long-term issues related to the speed and mode of growth as a result of 9/11 attacks and the general malaise of industry. "Hide
Southwest Airlines 2002 An Industry Under Siege case study solution
by James L. Heskett Source: HBS Premier Case Collection 24 pages. Publication Date: January 23, 2003. Prod. #: 803133-PDF-ENG
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