This case gives a slide presentation with Six Sigma project undertaken to reduce patient waiting time in the emergency room of the academic hospital. Various phases of Six Sigma tools and demonstrate the pilot project and the results are shown. The case also slides covering overview of Six Sigma. Presentation is useful both for managers and students who are learning Six Sigma methodology. See also (UV0339) and B (UV3523) cases. Proceedings of UV0340 available for (AC) cases. "Hide
by Robert D. Landel, Dee C. San Source: Darden School of Business 15 pages. Publication Date: September 28, 2003. Prod. #: UV3524-PDF-ENG
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