SITEL has grown rapidly and now operates worldwide operates in more than 30 countries. Since many of the places serve the same customers, employees discuss the costs and benefits of further centralization. Some believe that the autonomy leaders spurred impressive gains. Others believe that the cost savings and best practices can significantly increase the potential for the future of the company. "Hide
by Howard H. Stevenson, Martha Gershun Source: Harvard Business School 24 pages. Publication Date: February 24, 1998. Prod. #: 898153-PDF-ENG
