At the ending of a successful session, she emails the manager of international recruiting for the Mexican University - with a copy to her major professor back in the United States - whining about the treatment she received from her host family. She appears to have alienated all parties involved as she makes her exodus. The reader must determine Professor McGill should respond.
McGill had been attempting to build a relationship with the government at INI in hopes of sending more students there for cross-cultural language training. The reader must also appraise Sarah's complaints to ascertain whether the host family was inappropriately screened or prepared or if they are a result of her own inflexibility. Will the treatment be found in having better policies regulating host families or in having more culturally-attuned students?
Sarah James in Mexico Often Wrong but Never in Doubt case study solution
PUBLICATION DATE: January 29, 2009 PRODUCT #: UV1069-HCB-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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