RBPO is a distinctive business model that includes the rural poor in delivering distant services including transaction processing via telecommunication links. All BPO organizations can be found in urban centers although India has a booming BPO company. The rural BPO model was conceptualized by the creators of RuralShores in order that it could not be exclusive, empower rural girls and solve issues of large scale migration.
Locating a BPO organization in rural India empowered substantial savings in price. Nevertheless, it had its attendant challenges, including coping with a lower level of abilities among the workers as well as inferior quality infrastructure. In the method, it managed give a boost to the neighborhood market in addition to generate favorable impact in the lives of its own workers. This prompted it to set out on an aggressive strategy of scaling that includes geographical growth by means of a franchisee model and raising the range of RuralShores' actions.
RuralShores Service Excellence at the Indian Hinterland case study solution
PUBLICATION DATE: June 01, 2013 PRODUCT #: IMB423-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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