Mitchell Memorial Hospital is a 750-bed area academic medical center located in Ohio. The Chief of the Cardiovascular Center, Andy Prescott, is reviewing the performance judgment of his star vascular surgeon Ron Ventura.
The evaluations, the consequence of a 360-degree performance review cycle the hospital had recently put in place, were much more essential than he had expected. Ventura, with a national reputation as a skilled vascular surgeon, generated much new case flow for the hospital and had improved the vascular surgery practice tremendously in his brief tenure at Mitchell Memorial. Ventura is also, as the assessment package made clear, sharp-tongued, impatient, and abrasive.
Ventura is essential to that effort; however he also has a duty to improve the operation of the vascular surgery practice, although Prescott understands the Cardiovascular Center wants team players. Ventura's contract is up for renewal. Although Ventura was recruited by Prescott and gave powerful support in his first months, other surgeons are now considering leaving the hospital, HR is getting complaints from the nursing staff along with the residency programs, and many purpose to the behavior of Ventura as the reason. Prescott wonders whether Ventura's actions violate Mitchell Memorial's cultural standards focused on teamwork and cooperation and whether or not his contract with the hospital needs to be rekindled. Pupils must consider approaches to the upcoming performance feedback interview between Prescott and Ventura.
Ron Ventura at Mitchell Memorial Hospital case study solution
PUBLICATION DATE: June 28, 2013 PRODUCT #: 913572-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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