The preceeding four months in his new position, the assistant operations manager of a family-run, mid sized insurance company must cope with the functionality issues of a longtime employee. The offender's high rate of mistakes and his slow paced completion times, together with his defiant approach, have gone on for too long, particularly since this performance is negatively affecting the other workers in the operations section. The assistant operations manager understands his next move must resolve them, since previous attempts have done little to redress the issues. New to his job, he desires to ensure that he handles this challenging situation well.
PUBLICATION DATE: January 30, 2014 PRODUCT #: W14006-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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