Robert Jones and the Eastbourne NHS Orthotics Clinic: Make or Buy? Case Solution
Abstract:
It was a monetary threat as the expense of using a full-time orthotist was high, however in the long term he was encouraged that cost savings would be made. The case reveals how he chooses to alter method and how his gamble paid off both economically and through increased customer/patient complete satisfaction.
Pedagogical Objectives:
- Assess the effect of make-or-buy choices in regards to monetary threat and expense decreases - Calculate modifications in system capability with the control of personnel and clinic scheduling to identify the results on waiting time - Launch principles related to service quality and its dimension within the context of scientific operations/services
This is just an excerpt. This case is about Organisational Behaviour
published: 01 Sep 2006
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