In just seven days, Ritz-Carlton transformation, newly hired employees in the "Ladies and gentlemen, ladies and gentlemen of service." Basic parts of starting a new hotel, focusing on the unique combination of leadership, the quality of the processes and values of self-respect and dignity, and to create award-winning service. "Hide
by Sandra J. Sucher Stacy McManus Source: HBS Premier Case Collection 30 pages. Publication Date: March 20, 2001. Prod. #: 601163-PDF-ENG
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